Yes—on most full-priced homewares and décor items, we’re happy to offer an exchange or credit note. Just get in touch within 7 days of receiving your order.

To be eligible, your item must be:

• Unused and in original condition
• Returned with original packaging and tags intact

We don’t offer refunds for change-of-mind returns. However, if your item arrives faulty or damaged, a refund may be considered in line with Australian Consumer Law.

• You’ll need to cover the cost of sending the item back to us
• If exchanging, we’ll cover the cost of shipping the replacement to you

Please choose carefully. Returns on furniture and oversized items are considered case-by-case and may incur a restocking fee. Have questions before ordering? Email us at hello@hausette.com.au — we’re here to help.

We can’t accept returns on:

• Skincare or wellness products
• Food or edible items
• Custom or special-order pieces
• Sale and discounted items (final sale)

We check everything carefully, but if something’s not right, please email hello@hausette.com.au within 48 hours of delivery, including photos of the issue.

If the fault is minor, we may repair or replace the item. If it’s major and can’t be resolved, a refund may be arranged in accordance with Australian Consumer Law.